Expectation and Accountability are the Two Bookends of Behavioral Change - The Daviston Group

Expectation and Accountability are the Two Bookends of Behavioral Change

Join Lorel Winfrey and me as we talk about his perspective as an employee on how kindness and expectations were a part of the culture at Chick-fil-A. You’ll learn that expecting an employee to execute a behavior is critical to the change, and how correction, when not executed, points back to the expectation. Expectations without correction are hopes and dreams built on sand.