Expectation and Accountability are the Two Bookends of Behavioral Change

Join Lorel Winfrey and me as we talk about his perspective as an employee on how kindness and expectations were a part of the culture at Chick-fil-A. You’ll learn that expecting an employee to execute a behavior is critical to the change, and how correction, when not executed, points back to the expectation. Expectations without correction are hopes and dreams built on sand.