A client of mine asked me to improve the process of booking inbound service calls. There was no structure, we were rambling and our conversion rate was low.
Continue readingThe Power of Pain People are are motivated to move away from things that they don’t want and move toward things that they do want. Usually in the service business our solution will move them away from something that is unpleasant. David Sandler taught us to call this unpleasant something pain. In this context, pain […]
Continue readingIt doesn’t take much skill to sell a system when the one in front of you is broken and the weather is extreme. This is why we have a seasonal business. We literally do not know how to influence people and help them feel pain in the future. Other wise why would we be […]
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