Tag Archives for " listening "

Change and Transition

April 2, 2015
/ Management Relationships
/ By Roger Daviston

Change and transition are two very different things. Change is an event, while transition is the personal process of working it all out.

Building Your Business Through Better Relationships

December 7, 2012
/ Relationships
/ By Roger Daviston

Become sincerely interested in life and people, slow to speak and quick to listen. Stop selling and start connecting. The big little secret that prevents most underperforming service people is their lack of desire to connect with the home owner. I hear this all the time from techs who get it. “ I use […]