Do you really know what your technicians are doing in the field? Are they greeting the customer properly? Are they doing the things that you want them to so that you get educated customers making smart decisions, referrals and more?
I ride with your technicians. I see how they conduct themselves in front of your customers, the people who write your paychecks. If they aren’t taking care of your customers professionally, then I show them how to do it and watch them do it.
What else normally happens? Your technicians generate more revenue. They help your customer make the right decisions. In most cases it is to replace equipment rather than repair a 16 year old air conditioner or 25 year old furnace.
Call me or email to schedule your “Roger rides with the technicians” day or days.