Category Archives for Service Calls
What Is Pain?
It was amazing to hear—and see—the pain in the client’s voice and body language. We learned a great deal more about her problem that she had not even shared with us.
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Negative, Underperforming Technicians!
The boss almost gave up on one of our plumbers, Mike. His average invoice was terrible at $400. He made excuses and blamed his circumstances.
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Is It Ever Acceptable to Allow a Prospect to Think It Over?
We all have the right to say “no” and we all have the right to take time and think before we arrive at an answer. How we handle “think it over” is the key.
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Stop Focusing on SEER
Stop focusing on SEER and focus on comfort. Do you know what the five year savings will be going from 13 SEER to 14 SEER? Not much.
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HVAC Sales Training
HVAC sales training can bring handsome returns on your investment but can be a waste of money if not reinforced by repetition, coaching and accountability.
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What Lloyed Does to Sell UV Lights
I always enjoy riding with Lloyed and he has truly become a master at listening. Here are the notes that I made as Lloyed interacted with the client.
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Wow… the IPad is making a difference so let’s talk about the HVAC repair presentation. As you all know I ride along with technicians and plumbers. One of my clients recently implemented Team Management Systems Acotruck mobile work order, and they have gone paperless… much like the apple store. It’s amazing to […]
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