Category Archives for Service Calls
Expectation and Accountability are the Two Bookends of Behavioral Change
Join Lorel Winfrey and me as we talk about his perspective as an employee on how kindness and expectations were a part of the culture at Chick-fil-A.
Continue readingYou Can Slow Down, Make Money, And Be Home By 4:30 PM
Join in and watch as I interview Daniel and Austin Ehlinger and Find out how they went from $250 average tickets working until 9 pm to $1700 average tickets and home by 4:30 pm.
Continue readingHow To Find New Customers and Keep From Losing Your Current Ones
Join Roger as he interviews Sean Griffin who owns and manages a marketing “boutique” business called Cornerstone Services, Inc.
Continue readingHow To Dispatch Technicians, Slow Down And Make More Net Profit From Each Call
Watch Roger as he goes one-on-one with David Ariano of Ravina Plumbing in Chicago.
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Behaviors That Lead To Appointments
If your salespeople don’t have an appointment set up with a prospect, customer, or client, they need to be out in the field engaged in an activity that will generate an appointment.
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We Don’t Owe, and We Don’t Deserve
This may be surprising to many, but in your business you do not owe your sales team leads, and they don’t deserve to receive them.
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The Low-Hanging Fruit: Strike While the Iron is Hot
Clients or customers with a broken system or an older system that needs replacing soon are the low-hanging fruit in your business.
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Our Words Dominate Us
Unfortunately, many of us don’t pay attention to what we say. Even worse, we don’t realize or even believe that our words affect the outcome of our life.
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How to Establish Control of The Service Call
As a result of planning ahead and moving ahead of events, assertive persons have less chaos in their lives because they took care of it before it arrived.
Continue readingDiscover Smart Strategies For Your Business
Discover smart strategies for your business. Join two HVAC contractors as they discuss labor rates in the service department. In this podcast, we discuss successful service dispatching and operations.
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