Category Archives for Management
Why Only This Week?
This is the week that we celebrate Thanksgiving, and on Thursday many of us will spend time with family and eat more than we should.
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Can I Get a Little Respect
I think that we all would agree that respecting others is an admirable quality to possess.
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Expressing Anger!
Anger is an emotion related to how you think about having been wronged, offended or denied something with a tendency to react though retaliation.
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How to Respond to Negative Events in Your Life
When a problem occurs, we have a few choices of how to respond. We can dwell on the problem. We can fret or become angry, which leads to more bad things.
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Change and Transition
Change and transition are two very different things. Change is an event, while transition is the personal process of working it all out.
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Negative, Underperforming Technicians!
The boss almost gave up on one of our plumbers, Mike. His average invoice was terrible at $400. He made excuses and blamed his circumstances.
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Are You Being Triangulated?
As leaders, we are extremely vulnerable to being triangulated and it’s very unhealthy for the unity of a company.
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Comcast Call a Good Example of What Traditional Sales Training Teaches
Recording of man’s attempt to cancel Comcast service is a good example of what traditional sales training teaches.
Continue readingDon’t Look At The Trees Because You’ll Run Into Them If You Do
I was reminded the other day about this quote from Alice in Wonderland: “Would you tell me, please, which way I ought to go from here?” asked Alice. “That depends a good deal on where you want to get to,” said the Cat. “I don’t much care where—” said Alice. “Then it doesn’t matter which […]
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