Category Archives for Invisible Side Of Business
Assertive Behavior: Healthy Communication
Unlike aggression and passivity, assertiveness does not move against the self or others; it respects others while respecting the self.
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Speaking the Truth In Love: Assertive Not Passive
Silent treatment as a way of punishment is an example of non-verbal aggression; it is a choice to not engage with an individual on purpose.
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Speaking The Truth: Respect And Love
Understanding and owning your behavior transforms a business from a toxic environment to a workplace where relationships and business thrive alongside each other.
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Success Comes From What You Say No To
Clarity leads to focus: Define who you are and what you do and say no to all the other business.
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How To Manage The Dispatch Board
Dispatch is the backbone of a profitable service department; everything balances on this role.
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How To Dispatch For Profit
Time and time again, dispatchers sacrifice revenue to avoid conflict.
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More Money and Fewer Calls
We tend to believe each individual call is not worth much money and service is a necessary evil.
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The Promise, Problem and Provision
After this process of perseverance, things outside of yourself will begin to happen to propel you forward.
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Listening is an Act of Respect
Why is listening important? Listening makes the speaker feel affirmed, valued and understood.
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Cut This Cancer Out Of Your Business
Gossip is demonic and I’m sure you are familiar with the grapevine. Words spoken about others carry a spiritual component that can harm or build them up.
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