Unlike aggression and passivity, assertiveness does not move against the self or others; it respects others while respecting the self.
Continue readingSilent treatment as a way of punishment is an example of non-verbal aggression; it is a choice to not engage with an individual on purpose.
Continue readingUnderstanding and owning your behavior transforms a business from a toxic environment to a workplace where relationships and business thrive alongside each other.
Continue readingClarity leads to focus: Define who you are and what you do and say no to all the other business.
Continue readingDispatch is the backbone of a profitable service department; everything balances on this role.
Continue readingTime and time again, dispatchers sacrifice revenue to avoid conflict.
Continue readingWe tend to believe each individual call is not worth much money and service is a necessary evil.
Continue readingAfter this process of perseverance, things outside of yourself will begin to happen to propel you forward.
Continue readingWhy is listening important? Listening makes the speaker feel affirmed, valued and understood.
Continue readingGossip is demonic and I’m sure you are familiar with the grapevine. Words spoken about others carry a spiritual component that can harm or build them up.
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