Burying the sale means letting go of an opportunity. Remember, often success comes from when you say no.
Continue readingRapport is a loop of conversation where you feel in sync with another person. In the sales process, that link is between the salesperson and a prospect.
Continue readingI believe connection is hard to define, but we know when we’ve connected with someone, and we know when we haven’t.
Continue readingSetting an appointment is only the first step. It’s during that appointment where you convert a prospect into a customer, and down the line establish a client relationship.
Continue readingDuring each inbound call, you only need to follow six simple steps which lead to better, stronger relationships and increased profitability for your business.
Continue readingJoin Roger as he goes one-on-one with Zeke Brown, an 18 year old technician.
Continue readingThe first step to getting more from each service call is measuring where you are.
Continue readingThe attitude of directing the client in what to do can cost the company enormous amounts of revenue.
Continue readingLet’s look at the sequences of events and strategy for increasing add on sales while fulfilling a prepaid service agreement.
Continue readingWe have all been there. That paralyzing feeling that you get in your gut when you think about doing something new and how you may feel if you don’t succeed.
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