Blog Posts - Page 5 of 15 - The Daviston Group

The Value Of A Stand-Up Meeting

Guests to Charleston’s are always welcomed by a smiling host, who highlights the important information about the restaurant and guides diners to their tables.

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The Relationship Between Dispatcher and Technician

Mutual respect and trust between the dispatcher and technician are the foundations of team unity.

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Case Study: The Unreasonable Customer

Dismissing an unreasonable customer is no small feat. However, doing so taught me the value of setting boundaries and saying no in the face of fear.

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Option Driven Menu Pricing

An informative interview with John Beathke about option driven menu pricing.

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Make The Most Of Every Service Call

Qualifying each service call makes smart business sense. In business, we want to make a profit and we should keep this in mind before making any dispatch decisions.

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How To Manage The Dispatch Board

Dispatch is the backbone of a profitable service department;  everything balances on this role.

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Qualifying And Scheduling Service Calls

Understanding the different functions of a CSR and the dispatcher is an important first step to making fewer calls and ultimately increasing revenue.

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Never Leave A Service Call Just Because You Have Another One Scheduled

High-value service is much more than fixing what is broken. It’s about making the system more reliable, efficient and safer.

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How To Dispatch For Profit

Time and time again, dispatchers sacrifice revenue to avoid conflict.

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Lessons In Hypocrisy And Undue Stress

Too often, I see owners who are planting what they are reaping and can’t take a step back to consider the facts.

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