Blog Posts - Page 5 of 15 - The Daviston Group

The Value Of A Stand-Up Meeting

January 15, 2018
/ Leadership Management Relationships Sales Process
/ By Roger Daviston

Guests to Charleston’s are always welcomed by a smiling host, who highlights the important information about the restaurant and guides diners to their tables.

The Relationship Between Dispatcher and Technician

Mutual respect and trust between the dispatcher and technician are the foundations of team unity.

Case Study: The Unreasonable Customer

December 29, 2017
/ Leadership Management Relationships Service Calls
/ By Roger Daviston

Dismissing an unreasonable customer is no small feat. However, doing so taught me the value of setting boundaries and saying no in the face of fear.

Option Driven Menu Pricing

December 26, 2017
/ Sales Process Service Calls Video
/ By Roger Daviston

An informative interview with John Beathke about option driven menu pricing.

Make The Most Of Every Service Call

December 21, 2017
/ Sales Process Service Calls
/ By Roger Daviston

Qualifying each service call makes smart business sense. In business, we want to make a profit and we should keep this in mind before making any dispatch decisions.