Blog Posts - Page 4 of 15 - The Daviston Group

Assertive Behavior: Healthy Communication

Unlike aggression and passivity, assertiveness does not move against the self or others; it respects others while respecting the self.

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Speaking the Truth In Love: Assertive Not Passive

Silent treatment as a way of punishment is an example of non-verbal aggression; it is a choice to not engage with an individual on purpose.

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Speaking The Truth: Respect And Love

Understanding and owning your behavior transforms a business from a toxic environment to a workplace where relationships and business thrive alongside each other.

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Success Comes From What You Say No To

Clarity leads to focus: Define who you are and what you do and say no to all the other business.

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Discover Smart Strategies For Your Business

Discover smart strategies for your business. Join two HVAC contractors as they discuss labor rates in the service department. In this podcast, we discuss successful service dispatching and operations.

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Focus, Inhibit And Keep it Current

In Dr. Henry Cloud’s book, Boundaries for Leaders, he explains that a leader should ensure team members focus on what is essential, inhibit distractions and keep it current.

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Say Goodbye To Free Estimates And Avoid Confusion

Think of the service fee as a qualifier. Customers committed to investing in repairs before the technician arrive boost the conversion rates on repairs – we seek these customers and want to build strong relationships with them.

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Video Interview With Dylan Garrick

Watch Roger as he goes one-to- one with Dylan Garrick, a successful technician in Atlanta.

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Qualifying Each Call Makes Smart Business Sense

Without qualifying each service call, businesses waste valuable resources and miss opportunities for growth. To successfully qualify and maximize each call, the way we think must change – a process that involves time and dedication.

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Booking The Service Call: The Sandler Selling System Up-Front Contract

The Sandler Selling System, developed by David Sandler, provides sales training techniques, methods, and strategies with a focus on long-term change.

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