Roger Daviston, Author at The Daviston Group - Page 3 of 11

All posts by Roger Daviston

Make The Most Of Every Service Call

Qualifying each service call makes smart business sense. In business, we want to make a profit and we should keep this in mind before making any dispatch decisions.

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How To Manage The Dispatch Board

Dispatch is the backbone of a profitable service department;  everything balances on this role.

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Qualifying And Scheduling Service Calls

Understanding the different functions of a CSR and the dispatcher is an important first step to making fewer calls and ultimately increasing revenue.

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Never Leave A Service Call Just Because You Have Another One Scheduled

High-value service is much more than fixing what is broken. It’s about making the system more reliable, efficient and safer.

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How To Dispatch For Profit

Time and time again, dispatchers sacrifice revenue to avoid conflict.

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Lessons In Hypocrisy And Undue Stress

Too often, I see owners who are planting what they are reaping and can’t take a step back to consider the facts.

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More Money and Fewer Calls

We tend to believe each individual call is not worth much money and service is a necessary evil.

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I Was Shocked When She Picked The Top Option – Zeke Brown

Join Roger as he goes one-on-one with Zeke Brown, an 18 year old technician.

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The Promise, Problem and Provision

After this process of perseverance, things outside of yourself will begin to happen to propel you forward.

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Fake Words

The key is to be sincere, genuine and honest but don’t use your words to manipulate past their pain.

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