Roger Daviston, Author at The Daviston Group - Page 2 of 11

All posts by Roger Daviston

Discover Smart Strategies For Your Business

Discover smart strategies for your business. Join two HVAC contractors as they discuss labor rates in the service department. In this podcast, we discuss successful service dispatching and operations.

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Focus, Inhibit And Keep it Current

In Dr. Henry Cloud’s book, Boundaries for Leaders, he explains that a leader should ensure team members focus on what is essential, inhibit distractions and keep it current.

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Say Goodbye To Free Estimates And Avoid Confusion

Think of the service fee as a qualifier. Customers committed to investing in repairs before the technician arrive boost the conversion rates on repairs – we seek these customers and want to build strong relationships with them.

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Video Interview With Dylan Garrick

Watch Roger as he goes one-to- one with Dylan Garrick, a successful technician in Atlanta.

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Qualifying Each Call Makes Smart Business Sense

Without qualifying each service call, businesses waste valuable resources and miss opportunities for growth. To successfully qualify and maximize each call, the way we think must change – a process that involves time and dedication.

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Booking The Service Call: The Sandler Selling System Up-Front Contract

The Sandler Selling System, developed by David Sandler, provides sales training techniques, methods, and strategies with a focus on long-term change.

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The Value Of A Stand-Up Meeting

Guests to Charleston’s are always welcomed by a smiling host, who highlights the important information about the restaurant and guides diners to their tables.

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The Relationship Between Dispatcher and Technician

Mutual respect and trust between the dispatcher and technician are the foundations of team unity.

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Case Study: The Unreasonable Customer

Dismissing an unreasonable customer is no small feat. However, doing so taught me the value of setting boundaries and saying no in the face of fear.

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Option Driven Menu Pricing

An informative interview with John Beathke about option driven menu pricing.

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