Change the Behavior
Change the Results

Roger, we don't get to visit as we once did, but wanted you to know that your instruction and guidance many years ago continues to serve me every day. Have a great week!

GLENN PHILLIPS

I immediately noticed an increase in our sales volume and also saw that we were not as frantic in our efforts. Thank you for teaching us how to do a better job. We see your hand in our sales program.

Bill Leford

President
Service Engineering HVAC

How to grow your business 55% in two years

The Latest From The Blog

Expectation and Accountability are the Two Bookends of Behavioral Change

Join Lorel Winfrey and me as we talk about his perspective as an employee on how kindness and expectations were a part of the culture at Chick-fil-A.

You Can Slow Down, Make Money, And Be Home By 4:30 PM

Join in and watch as I interview Daniel and Austin Ehlinger and Find out how they went from $250 average tickets working until 9 pm to $1700 average tickets and home by 4:30 pm.

Where Has Roger Been?

Inna and I are blessed; we lived an entire life over that past year, even though it was challenging, scary, uncertain, and not the road we picked.

Who Are You?

Do you know who you are and who you are not? You might think this is a silly question but stay with me because the picture that we have of ourselves roots us and defines our limits and capabilities.

Can You Accept Yourself When You Fail? The Narcissist Boss Certainly Can’t Accept You.

If you are going to succeed, you must have the courage to fail, and fail you will. Failure is only feedback that you need to change something. You did something and got an unwanted outcome.

Asking For What You Want Directly Is A Courageous Act

Taking the initiative and asking for what you want directly with respect takes courage and vulnerability because you risk hearing the word no.

How Do You See Vulnerability

Friday, I flew home from Davis Heating and Air in Rocky Mount Virginia. Chris, the owner, asked me to do two morning sessions on boundaries with his forty people. In the afternoons, I meet with the management team.

Triangulation Must Be Part Of Our DNA

I allowed someone to triangulate me, but I warned the owner about it in advance.

Do You Want To Be a Leader or a Dictator

I've recently noticed articles about cultures of kindness in different publications. While kindness is good, there is much more. This subject approaches the condition of a person's heart, and kindness is only a small part.

Roger, I was thinking this morning about my growth, the company's growth, and how the employees had grown. It dawned on me that we started doing this in March of 2014. In just 2 years we grew the company 55%. But what means the most to me is to see the growth of the people. I thank you for challenging me, and helping me grow knowing that the company can only be as big as the leader. My reward is seeing how everyone has improved their lives at work and at home. Again I just want to say thank you from the bottom of my heart for what you have helped us accomplish.

Chris Bishop

President

Davis Heating & Air Conditioning

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