Change the Behavior
Change the Results

Roger, we don't get to visit as we once did, but wanted you to know that your instruction and guidance many years ago continues to serve me every day. Have a great week!

GLENN PHILLIPS

I immediately noticed an increase in our sales volume and also saw that we were not as frantic in our efforts. Thank you for teaching us how to do a better job. We see your hand in our sales program.

Bill Leford

President
Service Engineering HVAC

How to grow your business 55% in two years

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Let Go of What You Don’t Have

Sometimes we need wisdom simply to recognize what we have control over and what we don’t. And once we have the wisdom to recognize what we cannot control, we need the courage to accept it—and do our best to be at peace with it.

We Plan. God Establishes. A Biblical Way to Think About Change.

This is the time of year when a lot of people sit down to set goals for the future. I want to offer a balanced, biblical perspective on goal setting—one that clearly separates what is our responsibility from what is God’s responsibility.

Traditional Sales vs. Motivational Interviewing

This chart compares 15 classic traditional sales “objection‑handling” or “closing” techniques with examples of how a motivational interviewing (MI) reflection would approach the same type of customer hesitation.

The Two Bookends That Hold Technician Performance Together

Learning must be followed by intentional practice and focused attention. It has to be deliberate, because research tells us that without practice, the behavioral change you’re aiming for simply won’t happen.

Emotional Exhaustion and Triangulation: How to Protect Your Mental Energy

Many of my clients tell me they feel overly busy, overwhelmed, and exhausted—like they have no time for themselves or their families. A major, often overlooked reason for this? They’re carrying the weight of other people’s relationships.

Are You Over-Responsible? Here’s How to Fix It (Without Fixing Everything)

If you’re a fixer, caretaker, rescuer, or controller—this article is for you. You might be carrying too much responsibility for other people’s lives or work.

Why Fairness Can Be a Trap: Rethinking How We Give and Receive

Last week, while on the road for a project with a valued client, one of the owners asked me to assist with a conflict resolution issue involving the dispatcher and service manager. Here’s what happened.

Define Yourself: The Key to Profitable Preventative Maintenance

Leadership Boundaries

Roger, I was thinking this morning about my growth, the company's growth, and how the employees had grown. It dawned on me that we started doing this in March of 2014. In just 2 years we grew the company 55%. But what means the most to me is to see the growth of the people. I thank you for challenging me, and helping me grow knowing that the company can only be as big as the leader. My reward is seeing how everyone has improved their lives at work and at home. Again I just want to say thank you from the bottom of my heart for what you have helped us accomplish.

Chris Bishop

President

Davis Heating & Air Conditioning

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