Myself & my service team just finished another one of your webinars. Just wanted to say thank you!! keep up the great work. Your info has helped me to build a successful service team.
First of all the numbers on the board show all the techs involved in the program are exceeding everyone else’s numbers. That is the true test. They also outnumber the number of turnovers. They also receive more spiffs by a large number than anyone. They all like the system and are excited about it.
Roger, I was thinking this morning about my growth, the companies growth, and how the employees had grown. It dawned on me that we started doing this in March of 2014. In just 2 years we grew the company 55%. But what means the most to me is to see the growth of the people. I thank you for challenging me, and helping me grow knowing that the company can only be as big as the leader. My reward is seeing how everyone has improved their lives at work and at home. Again I just want to say thank you from the bottom of my heart for what you have helped us accomplish.
Roger, we are busy. Doing our best to keep an even pace. Working late and doing 8 calls a day for each tech. The bad news is the techs are rushed. They go into the call saying they don't have time to build rapport and find opportunities. The good news is that the techs are telling me no matter what I do I can't shut Roger off anymore. He's part of who I am now. So as a result they find themselves sitting at the kitchen table doing everything you taught them. Travis sold a $700 repair and a $1,200 duct cleaning as a result. Trevor has had similar success. Everyone is bringing in LIFE leads. Thank you.
Roger, just wanted to say thank you for the three days you spent with us. The observations and recommendations you gave us have been very valuable. After your first ride along with our techs we implemented your recommendations and in three weeks Scott sold $15,000 in equipment which was a 100% increase. Scott rarely sold anything prior to you spending a day with him. We have had several meetings with our techs about your ideas and have seen improvements across the board. We are planning to have you come back again before the end of the summer.
Our company contracted Roger Daviston for consultation six years ago when I was new to the company working as an entry-level salesman. When he began coaching me I was timid and green. My focus was primarily on dollar goals and putting in huge amounts of work hours in order to compensate for my inexperience and lack of confidence. Roger has given me the tools to gain confidence and remain assertive throughout the selling process. His coaching and support has taught me to ask useful questions in order to reveal the homeowners wants and needs. Most importantly Roger has taught me that humility and confidence are not opposing principles but rather character traits which are perfectly harmonious and necessary for success. I am currently the sales manager of Matheson Heating and find myself constantly using Roger's training methods to build a highly successful and happy sales team. As a whole, Roger continuously brings fresh and highly effective ideas to our team, and I can say without hesitation that we owe a large portion of our success to him.
After 8 months of learning from you our nets profits this year to date through June 2010 have increased 47.87%. We no longer beg for business at any price and have learned how to ask questions and qualify prospects much better. It feels very liberating to tell a sensitive shopper that we probably are not a good match for them. This has freed us up to spend time with people who are looking for a great relationship with with a reliable company that stands behind what they do and are not afraid to ask for what they are worth. Your professional services have helped us grow professionally and personally and you are truly appreciated and I would wholeheartedly recommend your services to anyone or any organization.
Roger wrote me a script for knocking on doors that I still use today. The first week I generated 7 leads and sold two systems. I use this to generate leads when I need it. It really works for me.
Roger, we don't get to visit as we once did, but wanted you to know that your instruction and guidance many years ago continues to serve me every day. Have a great week!
Today I went canvassing as you have taught me because I had no leads and it was -10 outside. The third door I knocked on had a need and 20 minutes later I had a signed contact for a single stage furnace and duct cleaning. Wow God is too good to me!
One of the most helpful people in my life has accepted my friend request. Thank you Roger Daviston, you helped me in my personal and professional life.
It has been several years since you introduced me to the concept of door knocking. As you know I resisted the idea, and was skeptical. I will never forget the time I picked a neighborhood and ten minutes later it started raining so I stopped. Before I got back to the office the phone had rung and it was a lady in that neighborhood where I left a post card. So I went back out and sold her a system. She referred me to another person and I sold her a system. Then later at that house the neighbors saw our truck and I sold them one too. That neighbor referred me to another person and we sold her a system too. I sold four systems within two weeks from the 10 minutes canvassing time that I so resisted and feared.
I immediately noticed an increase in our sales volume and also saw that we were not as frantic in our efforts. Thank you for teaching us how to do a better job. We see your hand in our sales program.
I had a salesperson who was not achieving his potential. I thought an outside person might be able to get to him in a way I couldn't. Roger had him take a salesperson self evaluation test which gave my salesperson the tool to starting growing. Roger worked with him for just a few months on growth areas. Within a month or so his sales performance improved 30% and continues to get better. The one-on-one mentoring had a long term benefit for my salesperson and I got a very nice return on my investment. Sometimes it is easier to sub it out than try to do it by yourself.
Roger worked with John for 9 months and he was able to meet his sales goals consistently after working with Roger. Roger worked with Dennis for one year and was able to help him make the transition from the mindset of a technician to a successful commission sales person.
My primary sales person Craig has worked with Roger for about a year. In my opinion Craig was a very competent sales person prior to his training with Roger. However Roger has been able to help Craig. Craig's closing rate has increases from 45% to 65%. I feel like my yearly investment into this program has paid for itself in six months time. I have tried many sales training programs and none have had the success that Rogers has had within my company.
Roger, you are truly an inspiration to me and many others. I can relate to your story because the same thing happened to me. But after I met you, my attitude towards life changed. I didn't focus on what was happening, I simply made it happen. Thank You for everything. God bless you.
Happy 4th. Just wanted to let you know how much you mean to me and how I appreciate what you've done for our company. I'm so proud of Keith and have so much respect for him. My heart has been guilty in the past of taking for granted how hard he works for everybody. Our relationship is so much better as well as our communication. Love you man. Have a blessed weekend and thank you.
Yesterday afternoon I had a service call and pulled up to the house at 5:04PM. Normally I would have been thinking, "Let's see how fast I can get this done and go home." But, that's not according to Roger's instructions. I checked out the problem and found a bad condenser fan motor. I continued to check out the 12 year old system and found a dirty condenser coil, pitted contactor, and some air leaks around the evaporator coil. I built my menu starting with the fan motor. My Platinum level was $900 and included hard start and A/C Renew. I sat down with the wife and went over the menu. She said that she would need to discuss it with her husband when he got home. She offered to pay for the fan motor and I offered to wait and see what level of service they agree on so that we could do it one one invoice. I know these people and thought this would help in climbing the menu. She texted me later last night and chose the $900 Platinum service. We'll do that this morning. Thank you Roger, #amazedagain.
I just wanted you to know how much I appreciate what you've done this week! A lot of people were touched, and had some discoveries. I know you are doing what you are led to do, but the most important part is that you are listening to God and doing it. I cannot thank you enough for what you are doing to help our company and my family. Thanks.