The Perfect Voicemail Message

Most of us don’t answer the phone when an unrecognized caller ID appears. Think about it, do you answer these calls?

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Proactively Call Your Database

Reaching out to your database is the easiest way to get proactive. So, during a slow period, both salespeople and CSRs should have a list of numbers ready.

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Behaviors That Lead To Appointments

If your salespeople don’t have an appointment set up with a prospect, customer, or client, they need to be out in the field engaged in an activity that will generate an appointment.

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We Don’t Owe, and We Don’t Deserve

This may be surprising to many, but in your business you do not owe your sales team leads, and they don’t deserve to receive them.

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The Low-Hanging Fruit: Strike While the Iron is Hot

Clients or customers with a broken system or an older system that needs replacing soon are the low-hanging fruit in your business.

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Our Words Dominate Us

Unfortunately, many of us don’t pay attention to what we say. Even worse, we don’t realize or even believe that our words affect the outcome of our life.

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How to Establish Control of The Service Call

As a result of planning ahead and moving ahead of events, assertive persons have less chaos in their lives because they took care of it before it arrived.

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Who Told You?

Be extremely careful about what you receive from another person. Do not allow others to speak negatively over you, and especially do not receive it. Some of you may think that this is silly, but the law of faith is real.

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Shoe Shine Scam

The Shoe Shine Scam: Lessons In Firmly Saying No

Last week, I became a victim of the Shoe Shine Scam – or was I a victim at all? The event reinforced two valuable lessons; First, the importance of resisting, and, second, making an excuse for what happens to you is always the wrong response to a situation.

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Free Will

Free Will To Choose

An assertive person believes that they have options and free choice. Any decisions are made independently, without considering the expectations of others. Unfortunately, many people feel an obligation to seek approval, and as a result, don’t choose for themselves.

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