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I immediately noticed an increase in our sales volume and also saw that we were not as frantic in our efforts. Thank you for teaching us how to do a better job. We see your hand in our sales program.

Bill Ledford
President, Service Engineering HVAC

This website is for plumbing and HVAC owners who continue to feel the frustration of an underperforming service replacement business.

Hello my name is Roger Daviston and I am a cognitive behavioral specialist. That means I help people think differently so they can change their behavior and then get a different result. I work in the entire system of the company culture. One grows his business by growing people and growing starts with thinking different.

My main objective when I work with a new client is to build unity of purpose in the culture. There is a focus on macro functions in the culture because we are a team and most teams have signifiant amounts of relational dysfunction between coworkers, managers and owners and the cultural system is broken. I enlighten the owner on the dysfunction and give him step by step processes to fix it. An owner will never grow his business past his or her ability to function as a leader. Many owners get stuck and have a tendency to hire me to fix the team members when in reality they are part of the problem too.

At a micro level I improve the sales process, with CSRs, service technicians, and salespeople. I help the owner implement a service call process that works through ongoing teaching, coaching, ride alongs, supported by accountability systems and constant reinforcement through group coaching online or in person. The results are massive increases in replacement sales and average service call ticket size.

Build your business through better relationships, growing people and building high performing teams that work together in unity of purpose.

How to grow your business 55% in two years

The Latest From The Blog

Fake Words
The key is to be sincere, genuine and honest but don’t use your words to manipulate past their pain.
Boundaries Establish Clarity
I wrote this article to answer a question: Why do some people get results and others don’t?
HVAC Service Call Revenue Case Study
We measured the average invoice of six technicians over a three day period before and after training.
The First Five Minutes Of The Service Call
There are some good skills and best practices, but the best practice is to be yourself and be natural.
Your Business Doesn’t Have To Be Seasonal
It can change folks. The question is are you willing to change. So now I’ll ask you. What are you going to do about it?
Measuring The Numbers
The first step to getting more from each service call is measuring where you are.
A Service Call That Begins Well Ends Well
What are anchors and why are they important? Anchors are similar to Pavlov’s dog experiments. Pavlov rang a bell and fed the dogs.
Receiving Freely
The measure of a healthy relationship is how a person receives from another. One can receive from another based on what is fair or he can receive freely.
Listening is an Act of Respect
Why is listening important? Listening makes the speaker feel affirmed, valued and understood.

Roger, I was thinking this morning about my growth, the companies growth, and how the employees had grown. It dawned on me that we started doing this in March of 2014. In just 2 years we grew the company 55%. But what means the most to me is to see the growth of the people. I thank you for challenging me, and helping me grow knowing that the company can only be as big as the leader. My reward is seeing how everyone has improved their lives at work and at home. Again I just want to say thank you from the bottom of my heart for what you have helped us accomplish.

Chris Bishop

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